Our terms and conditions


This document relates to the NEWNEW website hereinafter referred to as the “Site”. We ask you to take the time to read these terms and conditions carefully. Unless stated otherwise herein, the relationship between NEWNEW and its users is exclusively governed by these Terms and Conditions that are deemed read and accepted by the User. If you do not agree to these terms and conditions in their entirety, please do not use the Site.

NEWNEW may from time-to-time amend the Terms and Conditions by posting such changes on the Site. Use by you after such changes have been posted shall constitute acceptance of such changed terms.

For the meaning of the definitions used in these Terms and Conditions, please refer to “Definitions” below.


NEWNEW LSV Limited trades under the name “NEWNEW” (company number 12306332) and is the seller of the products and services displayed on the Site.

NEWNEW LSV Limited trading as NEWNEW has its office at:

Mailboxes ETC
548-550 Elder House
Elder gate

T: +44 7949 734981
E: info@new-new.co.uk


NEWNEW uses its best efforts to keep the information on the Site updated. However, it is not possible to guarantee the complete absence of errors on the Site. The information and other material published on this Site may include inaccuracies or typographical errors. We have made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colours of our products.

Changes are periodically made to the information on the Site without notice to you. NEWNEW reserves the right to change the Site at any time, at its discretion. NEWNEW does not warrant that the functions contained in the Site or any materials or content contained therein will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes it available is free of viruses or other harmful components. NEWNEW shall not be liable for the use of the Site, including, without limitation, the content and any errors contained therein.

Each product and service purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. Please note, however, that all product and service descriptions and images are for display purposes only and do not represent the finished product.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product and service descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.


The price of the services you order is the price that is displayed on the Site at the time you confirm your order and will be confirmed by e-mail. All prices are in £ (GBP), inclusive of VAT.

If an error is found in the price of the products you have ordered or in the delivery charge, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for the sum that has been debited from your account.



If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

  • Select your service

  • Choose your delivery method

  • Enter your address

  • Enter your billing address together with the payment information

  • You will be asked to accept the Terms and Conditions.

  • Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order including the shipping charges

  • After submitting your order, we will send you an e-mail confirming receipt of your order

  • Once received by NEWNEW your item will be assessed and any discrepancies or faults with the item will be documented

We reserve the right to cancel your order for any reason


Orders for products can be cancelled up to 14 days and returned to us for a full refund. If an order is cancelled goods must be returned to us in a re-sellable condition The cost of return postage is covered by the customer.


NEWNEW accepts payments by a valid UK debit card, wire transfer, PayPal or NEWNEW gift voucher. Payment must be made in £. Please refer to the Privacy Policy posted in the Site for further information regarding internet fraud and secure payment.


NEWNEW reserves the right to refuse an order, wholly or partially.


We will use all reasonable efforts to deliver our services within the timescales indicated on the individual order confirmation to the User. Such timescales are not guaranteed delivery times and should not be relied upon.

Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User. We only ship via a professional courier (ParcelForce/Royal Mail). We always require someone to sign off for delivery. You accept that a delivery is signed-off for by a person other than the User, provided that such person is present at the indicated address and an adult of 18 years or over.

If there is no one present at the time of delivery, you will be asked to contact our courier service to arrange an alternative delivery date. There may be an additional charge for this.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.


NEWNEW offers an additional 3-month warranty on all items except consumables. This warranty is subject to the discretion of our team, this does not cover damage caused in use by the customer or wear-and-tear. If we deem to be liable for the faults, they will be repaired, if possible, by our Technicians.

Where services have been identified as faulty within 14 days of receipt by you, NEWNEW may issue repair free of charge.

Where goods have been identified as damaged after 14 days of receipt by you, you may receive a free repair or partial refund. This is, however, not guaranteed The amount of the partial refund will be proportionate to the length of time the goods have been in your possession and be on a scale of 0% – 75%. This does not affect your statutory rights as a consumer.


If you have any questions, or if you have technical problems in accessing information on our Site, please contact: info@new-new.co.uk


All brand names, product names and titles used on the Site are trademarks or trade names of NEWNEW or third-party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks or trade names as this may constitute an infringement of the holders’ rights. All Site design, texts, documents, movies and other services and the selection and arrangement thereof, and all other material on this Site are protected by copyright of NEWNEW or its suppliers. You are only allowed to electronically copy and print portions of the Site to the extent this is necessary for the purpose of placing an order, or for using the Site as a shopping resource. You are not allowed to make any other use of the information and materials on the Site, including reproduction for the purposes other than those noted above, modification, distribution, or (re)publication. Should you wish to use materials and information from this Site, you need to obtain NEWNEW’s prior written consent.

NEWNEW grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of NEWNEW. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of NEWNEW. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of NEWNEW and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising NEWNEW’s name or trademarks without the express written consent of NEWNEW. Any unauthorised use terminates the permission or license granted by NEWNEW. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of NEWNEW so long as the link does not portray NEWNEW, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use the NEWNEW logo or other proprietary graphic or trademark as part of the link without express written permission.

new-new.co.uk, NEWNEW and other marks indicated on our site are registered trademarks of NEWNEW or its subsidiaries, in the UK and other countries. new-new.co.uk, NEWNEW and other NEWNEW graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of NEWNEW or its subsidiaries. NEWNEW’s trademarks and associated images may not be used in connection with any product or service that is not NEWNEW’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits NEWNEW. All other trademarks not owned by NEWNEW or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by NEWNEW or its subsidiaries.


In the event you provide to NEWNEW or post any material, information, suggestions or comments on or through the Site about the Site, the way in which NEWNEW conducts its business or the operation of the Site, NEWNEW reserves the right to use such material, information, suggestions or comments in its discretion, with no compensation or credit to you. You hereby grant to NEWNEW a non-exclusive, perpetual, worldwide, royalty-free license to utilise and publish such information and material, in whole or in part. However, use by NEWNEW of information by which you may be identified (such as your name, address, social security number and telephone number), will be governed by the Site’s Privacy Policy, discussed below.


We do not store credit card details nor do we share financial details with any 3rd parties. We may contact you using details you have supplied to us to ask about the service you have received from NEWNEW or are receiving at NEWNEW. Your contact details will not be shared with any 3rd parties unless required by law. Please see our Privacy Policy for details.


Within the scope of these terms and conditions, the terms listed hereafter shall be deemed to have the following meaning, unless explicitly mentioned otherwise:

  • Terms and Conditions: these terms and conditions and all its additions or updates

  • Personal information: the details provided by you

  • NEWNEW/We/Us: NEWNEW, a trading name of NEWNEW LSV Limited – a limited liability company (company number 12306332) having its registered office in Milton Keynes

  • You: the customer

  • Affiliates/Agents: any website operator, retailer, kiosk operator, direct marketing company, telemarketer, or operator of other direct marketing campaigns that has entered into an agreement with NEWNEW, which compensates the affiliate for transactions resulting from business directed to NEWNEW website by the affiliate

  • Order: the result of the ordering process as described in the Terms and Conditions

  • User: someone who by entering the address of this Site or by following a link visits this Site and uses it for informative purposes or to place an order.

  • Shipping Notification E-mail: electronic notification containing details of shipping means and timings.


Any dispute regarding the validity, the interpretation and/or the execution of the Terms and Conditions is solely governed by the laws of England and the English courts. This clause does not affect your statutory rights. The User agrees that in the event of a dispute with respect to the use of the Site, electronic evidence (e.g. e-mails, back-ups, photographs etc.) can be used as valid evidence.

If any of the Terms and Conditions may be declared null and void or not applicable, the other terms and conditions will remain valid and the portion declared null and void will remain applicable within the boundaries set by law.


These Terms and Conditions supersede all prior terms applied with the User. For any questions, remarks or technical issues with respect to this Site, please contact us. These terms and conditions were last updated on 6th March 2020.


These Conditions explain the rights, obligations and responsibilities of both NEWNEW and you, the Customer, in relation to the Services to be provided by NEWNEW. NEWNEW undertakes to exercise the utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. However, NEWNEW cannot assume responsibility for the inherent weakness of, or defects or stains that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suede, nubuck and leather.


NEWNEW reserves the right to refuse services to any customer or reject any item.


We use a highly specialist cleaning system which is unique to NEWNEW, however this does not guarantee to remove all stains, defects and faults which were previously camouflaged in manufacture and may become more apparent after the cleaning process, and although every care is taken, we cannot always disguise natural flaws or totally remove adhesives, or other techniques employed by the manufacturer.

All items are therefore only accepted by us for work at your own risk.

With age, leather and suede shoes and handbags can become worn and discoloured. Dirt on the item can sometimes hide this wear & tear which can be exposed during the cleaning process. If this happens you will be notified. It is not our cleaning process that has caused this damage and so we will not be liable for it.

Dirt can also be mistaken for shine, which in the cleaning process will be removed. NEWNEW are not responsible for the loss of shine during the cleaning process. The basic price of cleaning does not include the removal of heavy or ingrained stains.


We cannot guarantee the removal of all stains. Linings that are heavily soiled may be particularly difficult to clean satisfactorily. The basic price of cleaning does not include the removal of heavy or ingrained stains. If a stain cannot be removed on a leather item, we will try to mask or reduce this stain to the best of our ability. This process cannot be done on suede, nubuck, canvas or fabric. This service is not included within the price of cleaning.

Suede/Nubuck – some types of stains may not be removable and stains already present may become more obvious with cleaning. Because of the nature of the material, significant improvements are not always possible. In some cases, colours can become faded with cleaning, and any embossed print can be affected.


Our estimated service turnaround time is 1 – 4 days dependent on the requested services.

NEWNEW, however, cannot be held responsible for delays to the service caused by unforeseen circumstances or additional requirements. In occasion of this the customer will be informed.


All payments are handled by NEWNEW. Once received by NEWNEW your shoes or other item will be assessed and the work required confirmed.

All services will have been agreed by the customer through payment of the service. All items must be fully paid before the item is dispatched to our workshop. Our system notes a record of emails sent and/or telephone messages left and this will be deemed evidence of contact with you. We do not store credit card details nor do we share financial details with any 3rd parties.


We will cover your Item(s) in the event that they are lost, stolen or damaged beyond repair in circumstances beyond our control. You are insured up to the lower of:

  • The depreciated item value or

  • Current market value or

  • £500 per pair of shoes,

  • We cover up to 75% of the value as determine above, minus the cost of any services provided.

  • Items in our care are:

  • Any item currently having our services carried out.

  • Any item in transit with our Courier.

  • Any item dispatched by us to you.


NEWNEW are a cleaning service and any Items that are sent to us are in a damaged and/or devalued state. We cannot be held liable for:

  • Any damage to, or defect in, an item which we have not been contracted to work on (this includes hardware).

  • Delays or failures which are due to any cause beyond our reasonable control.

  • Failed valeting due to inherent problems within the material or structure of the item

  • ‘Loss of value’ against manufacturer original models after the service has been carried out.

  • Any damage which is not related to or caused by our services.

  • NEWNEW use the most advanced industry standard techniques and professional cleaning solutions.

NEWNEW cannot be held liable for the loss or damage of any accessories, such as dust bags, tags etc. that are not noted on our system during the booking in procedure. If an item is valeted to a reasonably satisfactory standard no liability will be accepted for depreciation in value. If any service recommended to you by NEWNEW is rejected, NEWNEW cannot be held responsible for the outcome of any work carried out that does not meet the customer’s expectations NEWNEW will not pay compensation for anything that falls outside the work we provide.


We guarantee our labour for a period of 3 days after work has been completed providing that the item has been maintained to the recommended standard. If NEWNEW feel that at any time the item has been misused within this period, the guarantee will be null and void.


You must notify us of any problem or complaint you have with the workmanship on the Item(s) within seven days of you receiving or collecting the Item(s). If you notice a mark, stain or blemish that is on the Item you must notify us of this within 24 hours of receiving or collecting the Item (as above). Where there is a dispute over any work carried-out, the record on our Management System is taken as the final order for the work.

We cannot accept returns or requests for refunds on the basis of the customer’s change of heart. We cannot accept returns or requests for refunds where a change to an order had been requested and that change could not be fulfilled.

We will not be liable for any damage to – or deterioration of/in – the item resulting from use or application of inappropriate products or inappropriate use/misuse of the Item following delivery of the order. If we are found to be at fault we will endeavour to repair and/or alter the Item to your satisfaction at our cost. In all circumstances, this will be the first course of action. Where the item has to be returned to us for this purpose, we will reimburse your costs of dispatch with evidence of a valid receipt/invoice.

If the fault is through misuse or customer liability any work to rectify the fault will be at your own cost.

Any claim settled will be on the condition that it is accepted by the customer as a full and final settlement.

NEWNEW keep photographic records of all work before and after the work has been carried out.



You will be given a receipt for your item(s) when you visit one of our agents (Drop off points). Your signed receipt will confirm your acceptance of our Terms and Conditions. If your shoes or bag are received without a signed receipt you will be asked for confirmation of acceptance when your shoes or handbag are booked in at NEWNEW. The agent is responsible for your item until it has been collected by our couriers. Items booked in with us will be collected and delivered free of charge to the nominated drop off point. When we have finished the work on your Item(s) we will contact you to notify you of the return to the drop off point. If you request delivery to another location, there will be a standard delivery charge of £10.00 for this service.


Payments are handled by NEWNEW and not the Drop off Point. Once your order and payment has been received by NEWNEW through your booking there will be no further payment, unless contacted otherwise. All work will be have been agreed with the customer prior to any work taking place.

All items must be fully paid before the item is dispatched back to the drop off point. Our system notes a record of emails sent and/or telephone messages left and this will be deemed evidence of contact with you. Where an item has not been paid for within 30 days we reserve the right to charge additional fees for storage of your item.


Whilst your item is in the care of one of our Drop off Points, the Drop off Point will be liable for any loss or damage to your item. Once your item has been collected by one of our couriers and is in our care you are insured up to the full item value or depreciated value minus the cost of any services provided.


Once your item is ready for pickup we can store it for up to one month free of charge. Subsequently, we reserve a right to charge a discretionary storage price of £10 per item per month. In case an item is not picked up within a period of six month time, we reserve a right to donate the item to a charity of our choice.

This will cover your Item(s) in the event that they are lost, stolen or damaged beyond repair in circumstances beyond our control. Items in our care are:

  • Any Item currently having our services carried out or waiting for our services to be carried out.

  • Any Item in transit with our Courier.

  • Any item waiting for payment


We reserve the right to make changes to our terms & conditions at any stage without prior notice.